Friday Morning:
10:47 am  Customer
Hello, I just called and left a message on your “Shipping” customer service line- but I wanted to make another attempt to contact you via email- perhaps a faster way. My order number is: XXXX, Placed 10-16-2009 Amt: $356 + change. The shipping Tracking Number: xxxxxxxxxxxxxxxxx   Was supposed to be received 10-21-2009 – Did not come. Did not come 10-22-09. Called UPS on 10-23 and they said that because it has not reached me by now it is considered “LOST” and that they cannot initiate an investigation until the “SHIPPER” (that’s you) contacts them and gets the ball rolling. PLEASE- HELP ASAP!! My house is INFESTED with FLEAS… We’re being eaten alive. NO JOKE.

11:11 am  Wondercide
I am checking on this now and will get back with you today. Ups has been horrible lately with lost and damaged packages. If it is lost, we will need to send out another shipment. We have no control once the package is in their hands but apologize for the inconvenience to you. Will be in touch shortly.
Sent from my BlackBerry (while on vacation in Las Vegas)

11:13 am Customer
Thank you so much Stephanie.  I too work for a company where the owner gets directly involved when situations like this arise.  It’s a good sign of a reliable and trust-worthy company.  I appreciate all of your assistance.

11:57 am Wondercide
Not a problem! UPS will have to investigate further.  The package was scanned for delivery on the 21st but wasn’t delivered.  It’s taken a few persuasive calls, but I have negotiated for Saturday Delivery so you can remedy the infestation immediately.  We will refill and reship the package today at our expense. You will get the tracking info via email later today. Thanks for your patience!
Sent from my BlackBerry (while on vacation in Las Vegas)

12:02 pm Customer
Terrific!  Thank you for rushing this!  We are really excited about using your product!  I did some background digging- and all the reviews that I’ve read about Wondercide are very very positive.  You are my last hope- so I’m really excited to blast these little blood suckers!

Sunday Night:
7:53 pm Customer

Stephanie! Your product seems to be working wonderfully! We keep checking the dogs and they are still flea free!!! It’s truly amazing!!  I also appreciate you expediting us a new order when our first one got lost. It arrived nice and early Saturday a.m. which was the day we had been planning to treat the house anyway so our plans did not get ruined!!! Thank you so much!!!

We have ZERO complaints about WONDERCIDE!!!!    Again, thank you so much!!

Monday Morning:
10:37 am  Wondercide
It’s great to hear that you have relief!  I appreciate your feedback and staying in touch through all of this. That being said, would you mind if we share your experience in a blog or on the website?  It really just helps people have confidence in both the product and the online purchase experience if they can read real stories by real customers.

4:08 pm Customer
Absolutely!  Please let me know if you need me to give you any further statements that will help others in their decision of whether or not to use Wondercide.  I stumbled upon your product through some basic “help” searches on google and someone raved about your product.  So I dug deeper.  I have never been so relieved to find that my investment in a product was not a bust.  It was worth EVERY penny.  

Thank you for all your support and communication. It’s very reassuring to a customer that the company is all that other’s say they are when their own CEO stays in direct contact with you and helps you directly.  You could farm me out and you didn’t- so thank you so much.  I’ll be a customer for life!

A. For the friends that come over with pets that may have fleas, that’s a tough one. They either need to be flea free or allow you to spray them down.  Both Evolv and BioDefense are contact kill solutions, meaning that the solution must come in contact with the parasite to kill it. BioDefense has a lengthy residual in roofed structures for common pest insects, but nothing “repels” parasites or has enough residual power to kill on an ongoing basis (even traditional pesticides don’t do that). If fleas are re-introduced into your home, it is likely you will need to spot treat as a follow up. You could also let the dogs play outside, not inside,  and continue to do routine lawn control with EcoTreat which should eliminate the problem all the way around.

It’s amazing to talk to all of the “converted” users about the differences between traditional pest control products and Wondercide.   Folks from San Diego seem to really grasp the concept of treating the environment (your property) and spraying your pets down as needed…as opposed to putting drops on the kneck of your pets that resulted in one or both of the following: crazy side effects, ineffective results.

Thank you for your support San Diego!  If you live in the local area, go by and visit A Pets Best Friend.  They are avid users of many Wondercide products and offer it locally.  On their site, you can also take the Dog Food Analysis Test to make sure you are feeding your pets quality pet food, not big box food.  Tell Diane we sent you!

Recommended Instructions for Flea Eradication with Wondercide™

When these directions are followed, you will no longer have fleas. We can’t emphasize enough; you MUST treat the property completely to remedy the problem. Spraying here and there will NOT make these parasites go away!

INDOOR Control for Pets, People, Property:

For the animals, people and in the house, use EVOLV™, Biter Fighter™ & BioDefense™ as these products will kill the fleas and eggs on contact. All of them can be used on Pets, People & Property (indoor). Be sure to spray everywhere or the fleas will congregate in the untreated areas and the infestation will be back within 3 weeks. You don’t need to soak anything, just a light misting everywhere. BioDefense™ is not meant for use on plant life and cannot be diluted.

BE SURE TO FOLLOW THESE DIRECTIONS COMPLETELY:

For inside treatment using BioDefense™; just pour it into a pump-up/compression sprayer and lightly mist everywhere inside and on the animals. Begin with the animals then, get the furniture (sides and cushions of couch and chairs, bedding, etc.) Then, spray entire flooring, even closets and hardwood. (You will not need to spray linoleum or tile flooring but, do spray any wooden baseboards around the floors.

IMPORTANT FACT ABOUT FLEAS: Fleas are some of the most difficult parasites to get under control once there is an infestation. They can jump 3-4 feet and can lay dormant up to 3 months. Only 5% of the Flea cycle that you see is adult fleas. Meaning, the other 95% of the flea population is in egg and larvae stages…just waiting to hatch a huge problem if it goes untreated.

BE SURE TO SPRAY EVERY ROOM IN YOUR HOME FIRST! IF YOU LEAVE A ROOM OR EVEN A CLOSET UNTREATED THAT IS WHERE THE FLEAS WILL CONGREGATE. This will not stain anything, including furniture, drapes, carpeting, clothes, etc. (test silk or satin fabrics before spraying).

FOGGING: NEVER fog with animals present inside, including birds. Any person inside while fogging must wear a mask included with our fogger machine. This is the ultimate in flea, mites, bed bug eradication. Nothing will survive BioDefense™ in a fogger if you follow the directions. FLAMMABLE: DO NOT USE Wondercide BioDefense™ NEAR OPEN FLAME.

VERY IMPORTANT: Begin by spraying the sides of furniture; couches, chairs & cushions, bedding, etc. THEN, spray the floors (except vinyl or tile floors) It is imperative to get enough of the BioDefense™ to spray the entire square footage of your home and furniture as well as any animals you may have. Each Gallon of BioDefense™ (used in the compression/pump-up sprayer /fogger will cover 1,000-1,200 sq. ft.)

Example: If you start spraying in the middle of a room, the fleas and eggs that get a direct spray will die within 1-3 seconds but, the fleas in the surrounding areas will try to get away from it by jumping on you, your animals, the furniture, etc. So, if you spray those areas first when the flea jumps there it will retreat back to the floor and subsequently die. I also recommend spraying your legs first so you don’t get bit.

FOR CATS: Unlike dogs, cats are constantly grooming themselves and you don’t want them ingesting too much of the cedar. So, just give them a light misting all over EXCEPT on their face. Spray a little Evolv ™ or BioDefense™ in your hands and just rub it on their face. You can also apply it via eye or ear dropper for ear mites and the fungus thereof. Just do this once or twice per week as needed.

FOR DOGS: Spray liberally everywhere, including the ears via spray, Q-Tip or dropper. You can spray them as often as needed.

OUTSIDE TREATMENT: After spraying thoroughly inside using BioDefense, use EcoTreat™ with a hose-end applicator outside. Begin by spraying the outside of the house first , getting down to the foundation and/or patio and spray outward. Spray the sides of the house, the eves, shrubbery & trees as best as you can. Just pull off the little black tab on the hose-end sprayer to get a 20’ stream for the eves. Spray all structures on premise. Fleas are difficult to get rid of so treat all areas where the fleas are. You must treat 2 times outside, within 4-7 days to end the egg-laying cycle. For example; if you spray outside today, do it again within 4-7 days. Afterward, it is just a maintenance issue of once a month or so, depending on the time of year. (OUTDOOR TREATMENT IS HIGHLY RECOMMENDED FOR FLEA ERADICATION. AFTER ALL, INSECTS COME FROM OUTSIDE

Fleas flourish in moist, warm conditions and are often a problem in the coastal areas. Each female flea will lay 20 eggs at each time which means that in her lifetime she will lay between 400 and 500 eggs (1 flea has the potential to produce 500 fleas!!!!!)  During unfavorable conditions such as cold winters the pupae stage of the lifecycle may survive for several months and the adult flea can also go without a blood meal for several months, (no wonder these are tough little critters to get rid of)

As if causing itchy, painful bites on your pet wasn’t bad enough, these jumping insects also transmit tapeworm. So, remember to de-worm your pet at the same time as treating for fleas.

The obvious first step is to do as much as possible to keep your pet flea free. To get to the root cause of this condition it is important to rid your pet of fleas entirely. As a conscientious, holistic pet owner you are no doubt aware of the potential side effects of using topical pesticides on your furry friend in order to control fleas.  That is why Wondercide™ is the anwser!