Frequently Asked Questions

General

Where can I buy Wondercide locally?

To find a retail location near you, visit our store locator. Don’t see a store in your area? No worries! Drop us a line and we’ll contact your favorite retailer about carrying our products.

Do you offer wholesale and affiliate programs?

Yes! Independent pet retailers, veterinarians, rescue & shelter groups and pest control applicators can learn more and apply for a wholesale account here. To sign up for an affiliate account, visit our affiliate site here.

Can I get credit for referring my friend and family to Wondercide?

Yes! You can learn more and sign up for our Refer-a-Friend program here.

Do you offer discounts?

Yes! We offer monthly promotions via our e-mail newsletter, which you can sign up at the bottom of any page on Wondercide.com. We promise to never sell or share your information. Ever. Learn more about how we keep your information private HERE. If you’re a 501(c)(3) nonprofit, you may apply for discounted pricing here

What if I’m allergic to cedar?

Allergies to Wondercide are very uncommon. There are two types of allergies to cedar trees: respiratory and dermal. Wondercide cedar oil is steamed from the tree, so there is no pollen and therefore no respiratory allergens. Users who have severe respiratory allergies to cedar typically report no noticeable effects when using the products on themselves or property.

To test, we recommend you place a small amount on the back of your hand for skin allergy and spray near you in the air for respiratory testing.

My pets are only indoors. How did I get fleas?

Fleas are pests that can easily hitch a ride into your home. From your shoes or pant legs, to the neighbor stopping by with pets to feral cats and other wildlife in your yard – you may never know the culprit. But rest assured, Wondercide can eliminate the problem in one treatment.

Do you offer samples?

Yes! You can purchase trail sizes of many of our best-selling products on our website here. They make great travel sizes, too!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Products

Did the Flea & Tick Spray for Pets + Home change?

Why, yes. Thanks for noticing! We’re SO excited to introduce our NEW formula with IMPROVED fragrances: Fresh Cedar, Lemongrass, and Rosemary! Customers like you let us know that the cedar aroma in the old formulation was a little overpowering, so we did our best to improve it! We’re excited for you to give the new formulation a try and let us know what you think.

Flea & Tick Spray for Pets + Home is still human grade, 98% naturally derived, and effective for killing and repelling fleas, ticks, and mosquitoes! The instructions for use remain the same, and we think you’ll find that the scents are fresher & brighter.

Where can I find the ingredients list?

You can find product labels on each product page below the main product image, or under the ‘INGREDIENTS & DETAILS’ subheader to the left of the product info. We also have a overview of our ingredients.

What is the difference between the Fresh Cedar, Lemongrass, Peppermint and Rosemary fragrance options?

The only difference is the fragrance. They all contain 8% active ingredients, and are equally effective. Not sure which you’ll like? Trial them all!

What is the difference between Flea & Tick Spray for Pets + Home and Indoor Pest Control for Home + Kitchen?

Flea & Tick Spray for Pets + Home and Indoor Pest Control for Home + Kitchen have the same formulation and may safely be used interchangeably. They are simply labeled differently for end use and compliance reasons.

What is the difference between Flea & Tick Spray for Yard + Garden and Outdoor Pest Control for Yard + Garden?

Flea & Tick for Yard + Garden and Outdoor Pest Control for Yard + Garden have the same formulation and may safely be used interchangeably. They are simply labeled differently for end-use and compliance reasons.

How do I apply the Flea & Tick Spray for Pets + Home?

Follow label instructions for best results. Still have questions? Check out this video for step-by-step application directions for pets. For home application with the included sprayer attachment, check out this video.

FOR BEST RESULTS. Rub your pet’s coat in the opposite direction of growth, spray, and rub in. Spray the body, legs, tail, belly and armpits. Spritz into your hands to rub onto your pet's ears and face. Avoid spraying in mouth, nose and eyes. Do not soak your pet. Full coverage will ensure best results. Spray kills by contact when wet, repels when dry.

FOR DOGS. Apply every 2-3 days for pest prevention and each time before visiting untreated areas. Repeat as needed to kill and repel fleas, ticks and mosquitoes. Pest pressure differs by geography, so you might find you use it more or less frequently. Safe for everyday use. Lemongrass oil naturally has a yellow tint and may temporarily discolor light fur. It will wash out. We recommend a test spray before full application.

FOR CATS. Apply every 2-3 days for pest prevention and each time before visiting untreated areas. Repeat as needed to kill and repel fleas, ticks and mosquitoes. Since cats are more sensitive by nature, we recommend a test spray an hour before a full treatment and suggest using the 4 oz. size for a finer mist. If your cat is fearful of spray bottles, spray into your hands and massage on to your cat. Lemongrass oil naturally has a yellow tint and may temporarily discolor light fur. It will wash out. 

FOR HOMES. Spray on carpet, hard floors, furniture, fabrics and pet bedding. Make sure you contact all surfaces to eliminate any existing problems. Lemongrass oil has a naturally yellow tint and may temporarily discolor light fabrics and home surfaces. We recommend a test spray on a small, hidden area prior to full application. For best results, use in conjunction with Flea & Tick for Yard + Garden in any outdoor spaces.
How do I apply Flea & Tick for Yard + Garden? How often?

Follow label instructions for best results. For step-by-step application directions, check out this video.

FOR TREATMENT OF ACTIVE PROBLEMS. Apply this powerful spray twice within 7-10 days to your outdoor areas (like the lawn and patio) to ensure you’re eliminating whatever pests are present. Start at your home and spray top to bottom. Continue onto the lawn, working your way back to the fence line. Walk at a steady pace and use a sweeping motion, slightly overlapping treated areas. Complete coverage is important, especially in shaded areas. Once control is established, the less frequently you’ll need to apply. To ensure you’re fully treating your pest problem, we recommend using in conjunction with the Flea & Tick Spray for Pets + Home

FOR PREVENTION AND MAINTENANCE. For ongoing control, apply every 30-45 days, or as needed. Higher concentrations and year-round use may enhance results.

How much product do I need?

Flea & Tick Spray for Pets + Home pet application: Results vary based on number of pets being treated, the size of your pets, and frequency of use. The 16 oz. bottle of Flea & Tick Spray for Pets + Home typically lasts 1-3 months depending on your specific needs.

Flea & Tick Spray for Pets + Home indoor application: The 32 oz. bottle of Flea & Tick Spray for Pets + Home treats up to 400 square feet, whereas the gallon treats up to 1,500 square feet.

Outdoor concentrates (for application outdoors): Results vary based on usage. Please see below.

For treatment @ 8oz dilution:
16oz concentrate treats up to 8,000 sq ft. (or up to .18 acres)
32oz concentrate treats up to 16,000 sq ft. (or up to .37 acres)
1 Gallon concentrate treats up to 64,000 sq ft. (or up to 1.5 acres)
5 Gallon concentrate treats up to 320,000 sq ft. (or up to 7.35 acres)
For prevention @ 6oz dilution:
6oz concentrate treats up to 10,500 sq ft.(or up to .25 acres)
32oz concentrate treats up to 21,000 sq ft. (or up to .5 acres)
1 Gallon concentrate treats 84,000 sq ft. (or up to 2 acres)
5 Gallon concentrate treats up to 420,000 sq ft. (or up to 9.65 acres)
What is the shelf life of your products?

Optimal storage conditions for all products are cool, dry places out of direct sunlight. Flea & Tick Spray for Pets + Home, Indoor Pest Control for Home + Kitchen and Insect Repellent have been tested to be good for at least one year from the production date, which is found on the bottom of the product bottle. Our outdoor ready-to-use sprays and concentrates do not have "Best By" dates; those products can be used for up to three years from the date of purchase. 

How does Wondercide work? How does it kill some bugs and not others?

Cedar oil affects octopamine, which is essential to life for pheromone-driven pests like fleas, ticks, mosquitoes, flies, roaches, ants and hundreds of other insect pests. Octopamine is responsible for regulating heart rate, movement and behavior in pests. Cedar oil blocks the octopamine neurotransmitter receptors in pests, causing pests to be repelled from the area. When contacted, pests suffocate and die. Cedar oil is safe for mammals, birds, fish, amphibians and beneficial insects, because they do not utilize octopamine neurotransmitters in the same way that the pheromone-driven pests do.

What is ethyl lactate?

Ethyl lactate is a non-GMO corn oil byproduct. Ethyl lactate is listed by the US FDA as Generally Recognized as Safe (GRAS). As the surfactant in Flea & Tick Spray for Yard + Garden, Flea and Tick for Yard+GardenOutdoor Pest Control for Yard + Garden and Home & Garden, ethyl lactate allows the cedar oil to mix with water. When mixed, the concentrate becomes ready to use.

Will Wondercide leave an oily residue or stain?

No. While Wondercide products are oil-based, they dry rather quickly, leaving dogs, cats, furniture, bedding and flooring grease and stain-free. For specialty fabrics such as satin, leather and suede, we recommend testing a discreet area prior to a full application.

Can I use Flea & Tick Control for Yard + Garden or EcoTreat inside?

Our Flea & Tick Spray for Pets + Home product will kill pests likes fleas, ticks, mosquitoes, and flies directly by contact whereas the Flea and Tick for Yard+Garden and the Outdoor Pest Control concentrates work to eliminate these pests over a period of about a week. Because of this, the Pets+Home formula is the recommended product for use inside of your home if you are treating for an active infestation. We always advise following label directs when applying our products.

How do I treat my home with Flea & Tick Spray for Pets + Home?

To treat an active flea or tick problem indoors, simply spray all surfaces – flooring, upholstery, rugs, etc. – from the bottle or using a compression sprayer to quickly and easily treat the issue.

The compression sprayer offers a fine mist and continuous spray, making it easy to move throughout your home while applying Flea & Tick Spray for Pets + Home to all surfaces. For homes with cats, be sure to treat any high up places where your feline friend may sleep or play, like bookshelves, cabinets, cat trees, etc.

The new formulation is water based, and home furnishings are made from a variety of materials with different tolerances to moisture. Therefore, after product application, all surfaces should be wiped down until dry as a preventative measure

Can I purchase the old Flea & Tick Spray for Pets + Home?

Thanks for your question and for your interest in Wondercide’s natural flea spray! The old Flea & Tick Spray for Pets + Home is no longer available; however, we’re confident that you’re going to LOVE the new and improved formula!

The NEW Flea & Tick Spray for Pets + Home is still human grade, 98% naturally derived, and effective for killing and repelling fleas, ticks, and mosquitoes! The instructions for use remain the same, and we think you’ll find that the scents are fresher & brighter.

Where do I find the Flea & Tick Spray for Pets + Home ingredients?

Flea & Tick Spray for Pets + Home is human grade and contains therapeutic-grade essential oils as the active ingredients. While we have three aromatherapeutic fragrances: Cedar, Lemongrass, and Rosemary, they each contain 8% active ingredients and are equally effective, so choosing one over the other is just a matter of personal preference.

Wondercide is committed to sourcing quality ingredients that are 98% naturally derived and come from the USA. Our natural flea & tick spray is chock full of amazing things pets and their people love... and bugs hate! Here’s a list of our ingredients, where they come from, and the role they play in keeping your pets naturally flea and tick free!

Ingredient Source Purpose
Cedar Oil Texas and Virginiana cedar trees

Kills and repels pests.

Aromatherapeutic qualities: Calming, Soothing, Comforting.

Lemongrass Oil Lemongrass

Kills and repels pests.

Aromatherapeutic qualities: Revitalizing, Invigorating, Uplifting.

Rosemary Oil Rosemary

Kills and repels pests.

Aromatherapeutic qualities: Relaxing, Restorative, Clarifying.

Sodium Lauryl Sulfate Coconut oil and/or palm oil Allows oil and water to mix and remain stable. Also repels fleas & ticks.
Sesame Oil Sesame seeds Enhances the repellency of essential oils.
Water Deionized water The “carrier.” Holds all ingredients together in a solution.
Polyglyceryl Oleate Blueberries Allows oils and water to remain combined after shaking (emulsifier).
Glycerin Vegetable oil Maintains moisture (humectant).
Sodium Chloride Table salt Inhibits bacterial growth.
Ethyl Lactate Corn Prevents settling (dispersant).
Sodium Citrate Citrus Modifies the pH of the solution (pH adjuster) up or down.
Citric Acid Citrus Modifies the pH of the solution (pH adjuster) up or down.
Vitamin E Vegetable oil An antioxidant that protects essential oils from reactions with oxygen (oxidation).

Safety

Is it safe if my pet licked some of the product off? 

Our products are made from 98% naturally-derived, human-grade ingredients and will not harm your pets if inadvertently consumed or licked off. However, we usually advise customers to discourage their pets from licking too much product off, as the repellent qualities may be lessened if groomed completed from the coat."  

I’ve read cedar oil can be toxic to cats. Are Wondercide Flea & Tick Spray for Pets + Homr products safe for cats?

Yes! Wondercide Flea & Tick Spray for Pets + Home products are safe for cats. We use cat-safe cedar oil, which is properly diluted and doesn't contain phenols or phenolic compounds. This is important because cats do not have the liver enzyme to detoxify phenols found in many essential oils; that's why essential oils have a bad rap among cat crowds. But rest assured, Wondercide products made with cedar oil are formulated to be natural and phenol-free. Independent lab tests verify our products don’t contain any phenolic compounds, so you can feel good about using our Flea & Tick Spray on your cats. We work hard to ensure superior product quality, performance and safety. TIP: the 4 oz. spray is perfect for cats because it’s less intimidating than bigger spray bottles and applies the proper amount of solution per spray.

To read more cedar oil and cats, read our article on is cedar safe for cats.

Can I use Wondercide with conventional flea medications or spot drops?

We’re confident you’ll find you may discontinue use of conventional products with regular use of Wondercide. We always recommend testing any new products you introduce to your pets or environment about eight hours prior to a full application to ensure there are no sensitivities. 

Is Wondercide safe for small animal pets like rabbits, ferrets, etc?

The Flea & Tick Spray for Pets + Home is designed to be safe for most pets, including small mammals like rabbits, ferrets, Guinea pigs, and rats. Because most small animals are more sensitive by nature, we recommend testing a small amount of product on the back of the neck about an hour before a full treatment. We also suggest the 4 oz. size of Flea & Tick Control for Pets + Home for proper application. The smaller size is less intimidating and produces a finer mist that helps to better control the amount of product being applied. Spraying the product directly into your hands and massaging onto your pet's fur (instead of spraying them directly) is also a good way to apply the product, to avoid irritation of their sensitive respiratory systems.

Can I use Wondercide on birds and chickens?

Birds and chickens have very sensitive respiratory systems, so we do not recommend using Wondercide products directly on them. If you are treating the inside of your home, remove birds prior to treatment and for 3-4 hours after application. If you are treating outdoors, it is safe to spray the environment where birds and/or chickens live, but do not recommend spraying these animals directly.

Can I use Wondercide on horses?

Yes! For the most economical solution, spray your horse directly and its stable down with Flea & Tick Spray for Yard + Garden or Outdoor Pest Control.

Is Wondercide safe to use on kittens and puppies?

Yes! Flea & Tick Spray for Pets + Home is safe for dogs and cats of all ages. We recommend testing any new product you introduce to your pet or environment eight hours prior to a full application to ensure there are no sensitivities. Follow label instructions for best results.

Do I need to remove my pets from the yard before treating outdoors?

No! It is safe to spray your yard with pets present. There is no wait time or drying necessary for re-entry – simply spray and play!

Are Wondercide products safe to use around expecting mothers?

Yes! Wondercide products are safe for pregnant women. Natural Insect Repellent can be safely used on expecting mothers and Flea & Tick Spray for Pets + Home can be used around them. Consult your physician regarding any specific sensitivities you may have.

Shipping, Returns and Exchanges

Can I return the product if I don’t like it?

YES! We know you’ll love Wondercide products just as much as we do, but in the unlikely event you want to return your order, check out our full return policy HERE for next steps.

How do you ship?

Orders within the US are shipped via the U.S. Postal Service or UPS; International orders are shipped via the U.S. Postal Service. 

Do you ship internationally?

Yes! We ship to the following countries:

Australia
Austria
Belgium
France
Hungary
Italy
Netherlands
New Zealand
Sweden
Switzerland

Due to Canadian regulations, we are not able to ship our products into the country at this time.
 
Please note that Wondercide is not responsible for any international taxes or tariffs. 
 
Do you ship your pest control products to all fifty of the United States?

No. We are not able to ship pest control products to Indiana at this time as our labels are not registered with the state. Fortunately, we are able to sell all of our other products in Indiana. That includes our skin care products, ear care drops, supplements, treats and toys. If we sell pest control products into Indiana in the future, we will notify our customer base.

 
Are there shipping fees?

We offer FREE shipping on orders over $49 sent within the contiguous United States (including Alaska and Hawaii). The free shipping option is economy shipping and may be sent via USPS, UPS SurePost or UPS Ground at the company's discretion. This free shipping offer is currently not available for international shipping. Wondercide is not responsible for international taxes or tariffs.

 
When will my package ship?

You may review our shipping and delivery policies HERE.

 
My package arrived damaged. What do I do?

We’re sorry to hear that! Please email photos of the damaged product(s) and packaging to hello@wondercide.com so we can send you a replacement!

 
How do I track my package?

Once your order ships, you will receive a tracking number via email. Tracking information may take 3-12 hours to update after the label is created. Tracking information may also be found by logging into your account.

 
My tracking number shows my package was delivered, but it’s not at my home – where could it be?

Check with your neighbors, apartment building office, or anywhere else in your immediate area where the carrier may have left your package. We also recommend checking your emailed receipt to ensure that your package was shipped to the correct address. No luck? Contact the PAWSitive Experience Team here or 877-896-7426 and we’ll do our best to help!

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