FAQs

General

  1. Where can I buy Wondercide locally?

    To find a retail location near you, visit our store locator. Don’t see a store in your area? No worries! Drop us a line and we’ll contact your favorite retailer about carrying our products.

  2. Do you offer wholesale and affiliate programs?

    Yes! Independent pet retailers, veterinarians, rescue & shelter groups and pest control applicators can learn more and apply for a wholesale account HERE. To sign up for an affiliate account, visit our affiliate site HERE.

  3. Can I get credit for referring my friend and family to Wondercide?

    Yes! You can learn more and sign up for our Refer-a-Friend program HERE.

  4. Do you offer discounts?

    Yes! We offer monthly promotions via our e-mail newsletter, which you can sign up for HERE. We promise to never sell or share your information. Ever. Learn more about how we keep your information private HERE. If you’re a 501(c)(3) nonprofit, you may apply for discounted pricing HERE

  5. What if I’m allergic to cedar?

    Allergies to Wondercide are very uncommon. There are two types of allergies to cedar trees: respiratory and dermal. Wondercide cedar oil is steamed from the tree, so there is no pollen and therefore no respiratory allergens. Users who have severe respiratory allergies to cedar typically report no noticeable effects when using the products on themselves or property. We haven’t received any reports of skin allergies.

    To test, we recommend you place a small amount on the back of your hand for skin allergy and spray near you in the air for respiratory testing.

  6. My pets are only indoors. How did I get fleas?

    Fleas are pests that can easily hitch a ride into your home. From your shoes or pant legs, to the neighbor stopping by with pets to feral cats and other wildlife in your yard – you may never know the culprit. But rest assured, Wondercide can eliminate the problem in one treatment.

  7. Do you offer samples?

    Yes! You can purchase samples of many of our best-selling products on our website HERE. They make great travel sizes, too!

  8. What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, Discover and PayPal. If you’d prefer to pay by check or money order, we’ll ship your order as soon as we receive your payment.

 

Products

  1. Did Flea & Tick Control for Pets + Home change?

    Why, yes. Thanks for noticing! We’re SO excited to introduce our NEW formula with IMPROVED fragrances: Fresh Cedar, Lemongrass, and Rosemary! Customers like you let us know that the cedar aroma in the old formulation was a little overpowering, so we did our best to improve it! We’re excited for you to give the new formulation a try and let us know what you think.

    Flea & Tick Control for Pets + Home is still human grade, 100% naturally derived, and effective for killing and repelling fleas, ticks, and mosquitoes! The instructions for use remain the same, and we think you’ll find that the scents are fresher & brighter.

  2. Where can I find the ingredients list?

    You can find product labels on each product page below the main product image, or under the ‘Ingredients’ subheader below the product reviews.

    Here you will find product information for some of our most popular products:

    Flea & Tick Control for Pets + Home

    Flea & Tick Control for Yard + Garden

    Indoor Pest Control (Formerly BioDefense)

    EcoTreat

    Skin Tonic Spray

    Flea & Tick Shampoo Bar

  3. What is the difference between the Fresh Cedar, Lemongrass and Rosemary fragrance options?

    The only difference is the fragrance. They all contain 8% active ingredients, and are equally effective. Not sure which you’ll like? Sample them all!

  4. What is the difference between Flea & Tick Control for Pets + Home and Indoor Pest Control (formerly BioDefense)?

    Flea & Tick Control for Pets + Home and Indoor Pest Control (formerly BioDefense) have the same formulation and may safely be used interchangeably. They are simply labeled differently for end use and compliance reasons.

  5. What is the difference between Flea & Tick Control for Yard + Garden and EcoTreat?

    Flea & Tick Control for Yard + Garden and EcoTreat have the same formulation and may safely be used interchangeably. They are simply labeled differently for end-use and compliance reasons.

  6. How do I apply Flea & Tick Control for Pets + Home?

    Follow label instructions for best results. Still have questions? Check out this video for step-by-step application directions for pets. For home application with the included sprayer attachment, check out this video.

    For DOGS: If you’re headed out for a walk or to the park, spritz your Wonderpup before or after to repel and kill any fleas or ticks that hitched a ride home. You can also spray pet bedding and furniture where your Wonderpup likes to spend time. To use on your dog, simply rub the coat in the reverse direction, spray, and rub in. Spray the body, legs, tail, belly, and armpits. Spritz into your hands to rub onto your dog’s ears and face. Repeat 2-3 times per week or as needed.

    For CATS: Our feline friends are more sensitive by nature, so we strongly recommend testing a small amount of product on your cat before a full treatment. We suggest the 4oz size of Pets + Home for proper application on cats. Because a flea on your cat means there are fleas in your cat’s environment, it’s best to take a holistic approach by treating your home and/or yard for fleas to prevent them from finding your cat. If your cat is fearful of spray bottles, you can spray into your hands and massage onto your cat.

    For HOME: Fleas & ticks are at the door. Keep ’em out with Flea & Tick Control for Pets + Home. Spray on carpet, wood flooring, upholstery, furniture and pet bedding. Make sure you contact all surfaces to eliminate any existing problem. You can also use Pets + Home in a compression sprayer for infestations. For best results, use in conjunction with Flea & Tick Control for Yard + Garden.

  7. How do I apply Flea & Tick Control for Yard + Garden? How often?

    Follow label instructions for best results. For step-by-step application directions, check out this video.

    ​To treat an active infestation, we recommend treating your yard twice within a 7-10 day period to ensure you are reaching all stages of the life cycle. Spray everything - the lawn, bushes, shrubs, trees, vegetable gardens! The more surface area you cover, the more effective the product will be.

    ​As with any pest control maintenance schedule, how often you apply Yard + Garden will depend on your local pest pressure and critter population. Critters like raccoons, opossum, squirrels and feral cats are known carriers of parasites. Insects like fleas, ticks and mosquitoes thrive in moist, warm, shady areas. In general, a 30-45 day routine treatment or application after heavy rain is the best practice and usually the cheapest solution for pest management. Stronger mixtures enhance results, but you may find that you can use a weaker dilution as you do ongoing prevention.

  8. How much product do I need?

    For application on pets: Results vary based on number of pets being treated, the size of your pets, and frequency of use. The 16 oz. bottle of Flea & Tick Control for Pets + Home typically lasts 1-3 months depending on your specific needs.

    For application indoors: The 32 oz. bottle of Flea & Tick Control for Pets + Home treats up to 400 square feet, whereas the gallon treats up to 1,500 square feet.

    For application outdoors: Results vary based on usage. Please see below.

    For treatment @ 8oz dilution:
    16oz concentrate treats up to 8,000 sq ft. (or up to .18 acres)
    32oz concentrate treats up to 16,000 sq ft. (or up to .37 acres)
    1 Gallon concentrate treats up to 64,000 sq ft. (or up to 1.5 acres)
    5 Gallon concentrate treats up to 320,000 sq ft. (or up to 7.35 acres)
    For prevention @ 6oz dilution:
    16oz concentrate treats up to 10,500 sq ft.(or up to .25 acres)
    32oz concentrate treats up to 21,000 sq ft. (or up to .5 acres)
    1 Gallon concentrate treats 84,000 sq ft. (or up to 2 acres)
    5 Gallon concentrate treats up to 420,000 sq ft. (or up to 9.65 acres)
  9. What is the shelf life of your products?

    Most Wondercide products have a shelf life of three years. Fidoplex and DETOX have a two-year shelf life.

  10. How does Wondercide work? How does it kill some bugs and not others?

    Cedar oil affects octopamine, which is essential to life for pheromone-driven pests like fleas and ticks. Octopamine is responsible for regulating heart rate, movement and behavior in pests. Cedar oil blocks the octopamine neurotransmitter receptors in pests, causing pests to be repelled from the area. When contacted, pests suffocate and die. Mammals, birds, fish, amphibians and beneficial insects are not affected by cedar oil because they do not have octopamine neurotransmitters.

  11. What is ethyl lactate?

    Ethyl lactate is a non-GMO corn oil byproduct. Ethyl lactate is listed by the US FDA as Generally Recognized as Safe (GRAS). As the surfactant in Flea & Tick Control for Yard + GardenEcoTreat and Home & Garden, ethyl lactate allows the cedar oil to mix with water. When mixed, the concentrate becomes ready to use.

  12. Will Wondercide leave an oily residue or stain?

    No. While Wondercide products are oil-based, they dry rather quickly, leaving dogs, cats, furniture, bedding and flooring grease and stain-free. For specialty fabrics such as satin, leather and suede, we recommend testing a discreet area prior to a full application.

  13. Can I use Flea & Tick Control for Yard + Garden or EcoTreat inside?

    Our Flea & Tick Control for Pets + Home product will kill pests likes fleas, ticks, mosquitoes, and flies directly by contact whereas the Flea and Tick for Yard+Garden and the Outdoor Pest Control concentrates work to eliminate these pests over a period of about a week. Because of this, the Pets+Home formula is the recommended product for use inside of your home if you are treating for an active infestation. We always advise following label directs when applying our products. You can read about the differences between our indoor solution and outdoor concentrate on our blog.

  14. How do I treat my home with Flea & Tick Control for Pets + Home?

    To treat an active flea or tick problem indoors, simply spray all surfaces – flooring, upholstery, rugs, etc. – from the bottle or using a compression sprayer to quickly and easily treat the issue.

    The compression sprayer offers a fine mist and continuous spray, making it easy to move throughout your home while applying Flea & Tick Control for Pets + Home to all surfaces. For homes with cats, be sure to treat any high up places where your feline friend may sleep or play, like bookshelves, cabinets, cat trees, etc.

    The new formulation is water based, and home furnishings are made from a variety of materials with different tolerances to moisture. Therefore, after product application, all surfaces should be wiped down until dry as a preventative measure

  15. Can I purchase the old Flea & Tick Control for Pets + Home?

    Thanks for your question and for your interest in Wondercide’s natural flea spray! The old Flea & Tick Control for Pets + Home is no longer available; however, we’re confident that you’re going to LOVE the new and improved formula!

    The NEW Flea & Tick Control for Pets + Home is still human grade, 100% naturally derived, and effective for killing and repelling fleas, ticks, and mosquitoes! The instructions for use remain the same, and we think you’ll find that the scents are fresher & brighter.

  16. Where do I find the Flea & Tick Control for Pets + Home ingredients?

    Flea & Tick Control for Pets + Home is human grade and contains therapeutic-grade essential oils as the active ingredients. While we have three aromatherapeutic fragrances: Cedar, Lemongrass, and Rosemary, they each contain 8% active ingredients and are equally effective, so choosing one over the other is just a matter of personal preference.

    Wondercide is committed to sourcing quality ingredients that are 100% naturally derived and come from the USA. Our natural flea & tick spray is chock full of amazing things pets and their people love... and bugs hate! Here’s a list of our ingredients, where they come from, and the role they play in keeping your pets naturally flea and tick free!

    Ingredient Source Purpose
    Cedar Oil Texas and Virginiana cedar trees

    Kills and repels pests.

    Aromatherapeutic qualities: Calming, Soothing, Comforting.

    Lemongrass Oil Lemongrass

    Kills and repels pests.

    Aromatherapeutic qualities: Revitalizing, Invigorating, Uplifting.

    Rosemary Oil Rosemary

    Kills and repels pests.

    Aromatherapeutic qualities: Relaxing, Restorative, Clarifying.

    Sodium Lauryl Sulfate Coconut oil and/or palm oil Allows oil and water to mix and remain stable. Also repels fleas & ticks.
    Sesame Oil Sesame seeds Enhances the repellency of essential oils.
    Water Deionized water The “carrier.” Holds all ingredients together in a solution.
    Polyglyceryl Oleate Blueberries Allows oils and water to remain combined after shaking (emulsifier).
    Glycerin Vegetable oil Maintains moisture (humectant).
    Sodium Chloride Table salt Inhibits bacterial growth.
    Ethyl Lactate Corn Prevents settling (dispersant).
    Sodium Citrate Citrus Modifies the pH of the solution (pH adjuster) up or down.
    Citric Acid Citrus Modifies the pH of the solution (pH adjuster) up or down.
    Vitamin E Vegetable oil An antioxidant that protects essential oils from reactions with oxygen (oxidation).
  17. Why are some of your items out of stock?

    Our first airing on Shark Tank was an amazing experience for us, and it gave us the ability to share these great, natural products with a whole new family of customers! We spent months preparing, and made sure we had enough inventory to fill every order.

    That said, we were given no advance warning that our episode would be re-airing on ABC prime time recently, and we did not have the months of planning to ensure enough inventory to accommodate the massive influx of new orders. Because of this, we are currently out of stock on Indoor Pest Control spray (including Bed Bug Treatment) and the Personal Insect Repellents.

    We will update our website and social media pages as soon as the situation is resolved!

 

Safety

  1. I’ve read cedar oil can be toxic to cats. Are Wondercide Flea & Tick Control products safe for cats?

    Yes! Wondercide Flea & Tick Control products are safe for cats. We use use cat-safe cedar oil, which is properly diluted and doesn't contain phenols or phenolic compounds. This is important because cats do not have the liver enzyme to detoxify phenols found in many essential oils; that's why essential oils have a bad rap among cat crowds. But rest assured, Wondercide products made with cedar oil are formulated to be natural and phenol-free. Independent lab tests verify our products don’t contain any phenolic compounds, so you can feel good about using our Flea & Tick Control on your cats. We work hard to ensure superior product quality, performance and safety. TIP: the 4 oz. spray is perfect for cats because it’s less intimidating than bigger spray bottles and applies the proper amount of solution per spray.

    To read more about using the product on cats, visit our cat information page HERE.

  2. Can I use Wondercide with conventional flea medications or spot drops?

    We’re confident you’ll find you may discontinue use of conventional products with regular use of Wondercide. We always recommend testing any new products you introduce to your pets or enviornment about eight hours prior to a full application to ensure there are no sensitivities. 

  3. Can I use Wondercide on birds and chickens?

    Birds and chickens have very sensitive respiratory systems, so we do not recommend using Wondercide products directly on them. If you are treating the inside of your home, remove birds prior to treatment and for 3-4 hours after application. If you are treating outdoors, it is safe to spray the environment where birds and/or chickens live, but do not recommend spraying these animals directly.

  4. Can I use Wondercide on horses?

    Yes! For the most economical solution, spray your horse directly and its stable down with Flea & Tick Control for Yard + Garden or EcoTreat.

  5. Is Wondercide safe to use on kittens and puppies?

    Yes! Flea & Tick Control for Pets + Home is safe for dogs and cats of all ages. We recommend testing any new product you introduce to your pet or environment eight hours prior to a full application to ensure there are no sensitivities. Follow label instructions for best results.

  6. Do I need to remove my pets from the yard before treating outdoors?

    No! It is safe to spray your yard with pets present. There is no wait time or drying necessary for re-entry – simply spray and play!

  7. Are Wondercide products safe to use around expecting mothers?

    Yes! Wondercide products are safe for pregnant women. Natural Insect Repellent can be safely used on expecting mothers and Flea & Tick Control for Pets + Home can be used around them. Consult your physician regarding any specific sensitivities you may have.

 

Shipping, Returns and Exchanges

  1. Can I return the product if I don’t like it?

    YES! We know you’ll love Wondercide products just as much as we do, but in the unlikely event you want to return your order, check out our full return policy HERE for next steps.

  2. How do you ship?

    Orders within the US are shipped via the U.S. Postal Service or UPS; International orders are shipped via the U.S. Postal Service. Learn more about our shipping policies HERE.

  3. Do you ship internationally?

    Yes! We ship to the following countries:

    Australia
    Austria
    Belgium 
    France
    Hungary
    Ireland
    Italy
    Netherlands
    New Zealand
    Sweden
    Switzerland
    United Kingdom
     
    Due to Canadian regulations, we are not able to ship our products into the country at this time.
     
    Please note that Wondercide is not responsible for any international taxes or tariffs. 
     
  4. Are there shipping fees?

    We offer FREE Shipping on orders over $49 sent within the contiguous United States. The free shipping option is economy shipping and may be sent via USPS, UPS SurePost or UPS Ground at our discretion. We ship for a fee to Alaska, Hawaii and internationally. Wondercide is not responsible for international taxes or tariffs.

  5. When will my package ship?

    You may review our shipping and delivery policies HERE.

  6. My package arrived damaged. What do I do?

    We’re sorry to hear that! Please email photos of the damaged product(s) and packaging to hello@wondercide.com so we can send you a replacement!

  7. How do I track my package?

    Once your order ships, you will receive a tracking number via email. Tracking information may take 3-12 hours to update after the label is created. Tracking information may also be found by logging into your account.

  8. My tracking number shows my package was delivered, but it’s not at my home – where could it be?

    Check with your neighbors, apartment building office, or anywhere else in your immediate area where the carrier may have left your package. We also recommend checking your emailed receipt to ensure that your package was shipped to the correct address. No luck? Contact the PAWSitive Experience Team at wondercide.com/contact-us or 877-896-7426 and we’ll do our best to help!

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