Policies

We Accept: Visa, MasterCard, American Express, Discover, PayPal and money order.

We do our best to ship orders within 24 business hours. Some orders may take a few days to process depending on order volume. Orders that contain a product on backorder will ship as a complete order when all items are available. Any order placed after 12:00pm CT for USPS, after 3:00pm CT for any other carrier, or on Saturday/Sunday will begin processing the following business day in the order of receipt.

Once an order is placed and has been "marked as shipped," that order is final and cannot be changed, so please be sure you've stocked up on the things you really want before submitting your order.

Orders that qualify for free shipping will ship via USPS or FedEx at Wondercide's discretion.

We currently do not ship pest control products to Montana, New Mexico, and Indiana because our labels are not registered with these states yet. Fortunately, we are able to sell all of our other products to customers in these states, including our skin care and ear care solutions for pets.

We currently do not ship any products outside the U.S. and the District of Columbia. We do not ship to U.S. territories including Guam, American Samoa, Puerto Rico, Northern Mariana Islands, or the U.S. Virgin Islands.

Wonder Pack: sales and promotions can create BUSY days! We call in extra help to get shipments out the door as fast as possible. If there are delays with your order, please know we’re doing all we can to get it to you.

US Addresses: FedEx and USPS

FedEx Ground Economy (formerly SmartPost) and USPS will ship to a P.O. box; however, this option may not be available for larger orders. Please call us at 877-896-7426 if you have questions.

Shipping costs are calculated by the carrier and are based on weight, size and your proximity to our warehouse.

Packages shipped USPS Flat Rate or Priority Mail are offered as a lower cost option and do not have insurance coverage. If the package is lost or never received once if leaves our facility, Wondercide is not responsible for the replacement or refund.

Please note: all carriers are may experience delays that are outside of our control.

Your Package may be delivered by one of the following methods, depending on the option selected at checkout.

Transit times for these services vary depending on zip code distance from Austin, TX and are estimated:
USPS First Class Mail for packages under 13oz: 1-6 business days
USPS Priority Mail: 1-5 business days
FedEx Ground: 1-5 business days (3-7 days to AK and HI)

Transit times for expedited FedEx services:
FedEx 2 Day: 2 business days
FedEx Standard Overnight: next business day

Any order placed after 3:00pm CT or on Saturday/Sunday will begin processing the following business day.

Delivery times can vary depending on the carrier and the time of year.

We currently offer free shipping for stateside order $49+ (including Hawaii and Alaska).

Shipping cost comes directly from the service provider and is based on weight, size and location. We do not charge additional shipping or handling charges.

Shipping estimates and actual charges are provided at the time of purchase. Wondercide reserves the right to change the shipping method at its own discretion and expense to benefit the customer. Wondercide is not responsible for delays caused by weather or other natural disasters.

Email our Customer Love Team at hello@wondercide.com in advance of return to notify us that you would like to return a product with a short explanation as to the reason for your return. We respond to refund requests as quickly as possible, but always within 24 business hours.

After you’ve heard back from our Customer Love Team on next steps, return your products to:

Wondercide Returns
3106 Longhorn Blvd
Austin, TX 78758

You must include your order number with your return shipment to be eligible for a return. Order numbers may be found online within your customer account, or by referencing your order confirmation email.

Unless the incorrect item was received, the customer is responsible for return shipping charges. You are encouraged to insure your shipment and retain the tracking information should any issues arise during delivery.

Original shipping costs are non-refundable. Refunds for returned items will be for the cost of the products, less any shipping costs incurred.

If you paid by credit or debit card, your card will be credited for the applicable amount within 1-5 business days of receipt of the returned merchandise.

If you paid by money order, you will receive a check from Wondercide for the applicable amount of the return by mail approximately 2 weeks after the returned product has been received.

You will receive an email confirmation once your refund is processed.